Refund policy

At VETRESKA, we want you and your pet to be delighted with every purchase. If, for any reason, you are not completely satisfied with your VETRESKA product, we are here to assist you with our return policy.

 

Eligibility for Returns

30-Day Return Window: You may return most VETRESKA products within 30 days of the purchase date.

Unused and in Original Condition: Products must be returned in their original, unused condition, with all tags and packaging intact.

Proof of Purchase: A proof of purchase, such as an order number or receipt, is required for all returns.

Please note that certain products may not be eligible for return due to hygiene and safety reasons, including but not limited to pet poop bags, cat litter, etc. These exclusions will be clearly specified on the product page.

 

How to Initiate a Return

Contact Our Customer Support: To initiate a return, please contact our customer support team through customerservice@vgroup-global.com. They will guide you through the return process.

Provide Necessary Information: Be prepared to provide details about the product, the reason for the return, and your proof of purchase.

 

Return Process

Approval: Once your return request is approved, we will provide instructions on where to send the product.

Pack and Ship: Carefully pack the product in its original packaging and send it to the provided return address. We recommend using a trackable shipping method to ensure your return is received.

Inspection and Refund: Upon receiving the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved, a refund will be issued to your original payment method within a reasonable timeframe.

 

Refund Policy

Refunds typically include the cost of the returned product and any applicable taxes. Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless otherwise stated. Please note that refund processing times may vary depending on your financial institution.

 

Questions and Assistance
If you have any questions about our return policy or need assistance with a return, please contact us at customerservice@vgroup-global.com. Thank you for shopping with VETRESKANYC.COM!